Doing Words - Latest Comments

Re: Want your OS X spellchecker to use Australian English?

Brad Henley — Wed, 26 Sep 2012 00:20:10 -0000

Thanks bud. I feel a whole lot better already.
I'm a new Mac user and the next thing I'm going to see if it fixed is the dates in numbers. Thanks

Re: VirginBlue shows exactly how NOT to email your customers

alan jones — Mon, 16 Nov 2009 01:08:33 -0000

Good on you for being relaxed about it, but yes, it was a big issue
for a lot of people if Twitter search is anything to go by http://search.twitter.com/s...

Re: VirginBlue shows exactly how NOT to email your customers

Paul — Sun, 15 Nov 2009 20:31:53 -0000

Is this really that serious of a matter? I received the email too, thought "wow..that's strange..but okay", then when I received the retraction, I figured "Oh well..easy come, easy go". I wasn't upset by the manner in which Virgin dealt with it, nor do I expect anything in return for it.

Re: VirginBlue shows exactly how NOT to email your customers

Paul — Sun, 15 Nov 2009 20:28:45 -0000

Re: VirginBlue shows exactly how NOT to email your customers

alan jones — Sat, 14 Nov 2009 02:44:13 -0000

Hehe, I love it when Mr Spock is on the bridge. "The technology worked perfectly, if anything too well." or "But we designed the nuclear reactor to vent highly-radioactive steam into the atmosphere in this situation. The system worked perfectly. If anything, too well."

Anyway, @wadeis, @benn, @geordieguy, I didn't mean to imply it was IT's fault, just that the reaction in this case (fix the fault, notify the customer) only addresses part of the problem. The bigger, more important part of the problem remains unaddressed.

To avoid any further misunderstanding I'm going to strike out that part of the sentence, since it doesn't add anything to the blog post.

Marketing, public affairs and senior leadership are absolutely to blame for both the incident and the way in which VB responded. The system, meanwhile, almost certainly performed exactly as specified.

Re: VirginBlue shows exactly how NOT to email your customers

Wade M — Fri, 13 Nov 2009 20:39:19 -0000

I'm in agreement with the other commenters here, this has NOTHING to do with IT. The technology worked perfectly, if anything too well. I'd be pointing the finger over the fence to our friends in marketing

Re: VirginBlue shows exactly how NOT to email your customers

Benn — Fri, 13 Nov 2009 20:27:34 -0000

Who says it was the IT department? Most organisations do not have the IT department handling email communications these days as it's a marketing function using a technology to distribute messaging. Further, for many organisations, the messaging engine capability often lies with a third party vendor. However, they may have been provided incorrect data to act upon. Hence, the error could lie with one of many people within the process.

As a note, I received the email, and didn't see the follow up and went over to the website only to find the message saying that I wasn't eligible. So, yes, I was disappointed, but also I do agree, the messaging left a lot to be desired. It would have been interesting to see what would have happened if they had offered 10% of your next flight. What sort of impact it would have had on people choosing VB over another carrier in providing a sales uplift - and thus a a great way to right a wrong. But alas, they didn't.

Re: VirginBlue shows exactly how NOT to email your customers

GeordieGuy — Fri, 13 Nov 2009 18:42:37 -0000

"This will be hard for the IT department to understand, but it wasn’t so much that the error occurred, it was how VirginBlue handled the communication that has caused the crisis" - Can you explain why it would be hard for the IT department to understand?

A really interesting and pertinent post, it's just that the above quote seems like a drive-by on technologists, I'm sure I've misunderstood it.

Re: Email marketing: ring a bell, get a food pellet.

dantarakis — Sun, 08 Nov 2009 21:28:13 -0000

RT @bigyahu Email Marketing: Ring A Bell, Get A Food Pellet http://doingwords.com/?p=1618

This comment was originally posted on Twitter

Re: Email marketing: ring a bell, get a food pellet.

bigyahu — Sun, 08 Nov 2009 20:34:10 -0000

New blog post: Email Marketing: Ring A Bell, Get A Food Pellet http://doingwords.com/?p=1618

This comment was originally posted on Twitter

Re: Friday funny: Code Monkey

bigyahu — Thu, 05 Nov 2009 23:50:47 -0000

Friday funny: Code Monkey http://ff.im/-b3NzS

This comment was originally posted on Twitter

Re: Friday funny: Code Monkey

bigyahu — Thu, 05 Nov 2009 23:48:29 -0000

new blog post: @jonathancoulton’s song Code Monkey basically nails it. http://doingwords.com/?p=1611

This comment was originally posted on Twitter

Re: Seven steps to finding the dream job and work/life balance

Hcareers — Thu, 05 Nov 2009 14:11:06 -0000

Seven steps to finding the dream job and work/life balance – http://ow.ly/zCa4

This comment was originally posted on Twitter

Re: The $700M razorblade: extreme capitalism is still extremism

alan jones — Wed, 04 Nov 2009 23:26:56 -0000

Good heavens, that's dangerous talk Marc! But I agree totally. There's no evidence that Australia's 'four pillars' banking policy has delivered any cost or efficiency savings for Australians. Indeed, I have good friends in snr positions in one of the Big Four who'll cheerfully admit the exact opposite is true.

Plus, a smaller number of banks would mean fewer data feeds that Saasu would need to integrate with ;-)

Re: Seven steps to finding the dream job and work/life balance

robertbarnes — Wed, 04 Nov 2009 21:12:53 -0000

Seven steps to finding the dream job and work/life balance http://ff.im/-b0ddj

This comment was originally posted on Twitter

Re: Seven steps to finding the dream job and work/life balance

alan jones — Wed, 04 Nov 2009 17:20:32 -0000

Thanks Lloyd. This morning I'm hating myself for writing a headline that starts with, "Seven steps..." when I am so sick of blog headlines like, "Three Tips for Twitter Success" and "12 Great Ideas for Writing Like A Pro" but Miles's story is great.

Re: Seven steps to finding the dream job and work/life balance

Lloyd — Wed, 04 Nov 2009 12:44:29 -0000

Thanks for this, Al and Miles. Really, really wise words.

Re: Seven steps to finding the dream job and work/life balance

bigyahu — Wed, 04 Nov 2009 01:09:42 -0000

Seven steps to finding the dream job and work/life balance http://ff.im/-aXqNf

This comment was originally posted on Twitter

Re: Businesses: just tell me where you are!

Walt Goshert — Mon, 02 Nov 2009 20:34:05 -0000

Sadly, most Website Designers ... and local business owners... don't know the basics of marketing.

What is the primary purpose/response you want from your website?

A phone call?

A visit to your local store?

Capture a lead?

ALL the content must support this primary purpose.

Re: Six tips for making a better demo video for your startup

andyman404 — Fri, 30 Oct 2009 22:11:08 -0000

I’m putting together a video tour of my web app (http://headmagnet.com). Found a great article here: http://bit.ly/28i0Cl

This comment was originally posted on Twitter

Re: I won a Perkler tee shirt!

JustinBarrie — Fri, 30 Oct 2009 17:59:45 -0000

Good to see it arrived, thanks RedBubble RT @bigyahu: @JustinBarrie new blog post: I won a Perkler tee shirt! http://bit.ly/n9gXS

This comment was originally posted on Twitter

Re: Businesses: just tell me where you are!

MarketingMoxie — Fri, 30 Oct 2009 10:36:57 -0000

RT @golander59: RT @glocalmixcom: Businesses: just tell me where you are! http://bit.ly/1OXf5z

This comment was originally posted on Twitter

Re: Businesses: just tell me where you are!

golander59 — Fri, 30 Oct 2009 09:44:01 -0000

RT @glocalmixcom: Businesses: just tell me where you are! http://bit.ly/1OXf5z

This comment was originally posted on Twitter

Re: I won a Perkler tee shirt!

bigyahu — Fri, 30 Oct 2009 06:20:32 -0000

@JustinBarrie new blog post: I won a Perkler tee shirt! http://doingwords.com/?p=1575